Quality Processes
Greenfield Online, Part of the Toluna Grouphas instilled a commitment to quality in everything we do, from your first telephone call into Greenfield Online, Part of the Toluna Group through sampling and data delivery, you'll realize the difference.
What sets us apart:
The Greenfield Online, Part of the Toluna Groupquality and operations team leaders have developed these initiatives based upon the key themes of Six Sigma, which are to understand a customer's requirements and to use data to make decisions. The company continues to refine our processes and policies based on client feedback - our Client Satisfaction survey.
Greenfield Online, Part of the Toluna Group Survey’s Client Satisfaction Scores
Our goal is to be a true partner, and a true extension of our clients' business and not just a supplier.
What sets us apart:
- We provide high-value survey respondents and ultimately quality of data deliverables.
- Our sales team is very responsive. When you contact us with a bid, you'll find our representatives get back to you quickly with an accurate price and project spec.
- When we're awarded your project, the transition from sales to service is seamless. Our project directors have been provided with your study specs and will review them with you during a kickoff call.
- Our service teams are responsive! It's our job to worry about your project so you don't have to!
- When we work with you over time, we apply our inherent understanding of your needs to each project we conduct!
The Greenfield Online, Part of the Toluna Groupquality and operations team leaders have developed these initiatives based upon the key themes of Six Sigma, which are to understand a customer's requirements and to use data to make decisions. The company continues to refine our processes and policies based on client feedback - our Client Satisfaction survey.
Greenfield Online, Part of the Toluna Group Survey’s Client Satisfaction Scores
Six Sigma is a rigorous and a systematic methodology that utilizes data and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in processes. Ultimately, it is managing by facts. Every business or organization has processes that deliver something to a customer, whether it is a report, a steam turbine engine, literally any product or professional service. The online survey business is no different. Greenfield/Ciao ultimately delivers data from the panelists who participate in surveys to clients. Collecting and delivering this data requires a quality process, from the time a sales representative get a request for a bid to the moment the data is delivered to the client.
View Greenfield/Ciao’s Client CSAT Scores
View Greenfield/Ciao’s Client CSAT Scores
Our goal is to be a true partner, and a true extension of our clients' business and not just a supplier.
