Quality Processes
Greenfield Online/Ciao Surveys has instilled a commitment to quality in everything we do, from your first telephone call into Greenfield/Ciao through sampling and data delivery, you'll realize the difference.
What sets us apart:
The Greenfield Online/Ciao Surveys quality and operations team leaders have developed these initiatives based upon the key themes of Six Sigma, which are to understand a customer's requirements and to use data to make decisions. The company continues to refine our processes and policies based on client feedback - our Client Satisfaction survey.
Greenfield Online/Ciao Survey’s Client Satisfaction Scores
Our goal is to be a true partner, and a true extension of our clients' business and not just a supplier.
What sets us apart:
- We provide high-value survey respondents and ultimately quality of data deliverables.
- Our sales team is very responsive. When you contact us with a bid, you'll find our representatives get back to you quickly with an accurate price and project spec.
- When we're awarded your project, the transition from sales to service is seamless. Our project directors have been provided with your study specs and will review them with you during a kickoff call.
- Our service teams are responsive! It's our job to worry about your project so you don't have to!
- When we work with you over time, we apply our inherent understanding of your needs to each project we conduct!
The Greenfield Online/Ciao Surveys quality and operations team leaders have developed these initiatives based upon the key themes of Six Sigma, which are to understand a customer's requirements and to use data to make decisions. The company continues to refine our processes and policies based on client feedback - our Client Satisfaction survey.
Greenfield Online/Ciao Survey’s Client Satisfaction Scores
Six Sigma is a rigorous and a systematic methodology that utilizes data and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in processes. Ultimately, it is managing by facts. Every business or organization has processes that deliver something to a customer, whether it is a report, a steam turbine engine, literally any product or professional service. The online survey business is no different. Greenfield/Ciao ultimately delivers data from the panelists who participate in surveys to clients. Collecting and delivering this data requires a quality process, from the time a sales representative get a request for a bid to the moment the data is delivered to the client.
View Greenfield/Ciao’s Client CSAT Scores
View Greenfield/Ciao’s Client CSAT Scores
Our goal is to be a true partner, and a true extension of our clients' business and not just a supplier.
